Act on Specified Commercial Transactions

■Website operator

Z&K Trading CO., LTD. 

 

■Location

6-26-10-301, Asakusa, Taito-ku, Tokyo, Japan 111-0032

 

■Person in charge 

Representative Director 
JIN HONGCHENG

 

■Contact

ACTHREAD Official online store customer support

 

E-MAIL：acthread@zk-trading.co.jp

Business hours/Mon-Fri 11:00～17:00 (closed on Saturdays, Sundays and holidays)

The telephone number will be promptly provided upon request.

 

 ■Order confirmation and Expiration date

Varies by product or payment method. The selling price and quantity will be displayed on the final confirmation screen when you place your order.

 

After receiving your order, you will also receive an "Order Confirmation E-mail". Please check the contents and expiration date.

 

■Shipping  

Generally, orders are shipped within 3 business days from the date of receiving the order. For pre-order items, the expected shipping date will be listed on the product detail page.

 

※Delivery may be delayed for various reasons.

 

 

■Payment method  

◆Credit card payment  

◆ApplePay 

◆GooglePay

◆PayPal

◆PayPay

◆Merpay

◆au PAY

◆Rakuten Pay

 

■Amounts required besides the product price  

◆Shipping charges 

¥770 flat rate within Japan(tax included) 

◆Other amounts indicated in your order 

 

■Cancellation, Exchange and Return policy

In principle, we cannot accept cancellations, exchanges, or returns of products for your reasons after the order completion. However, in case the product you receive is stained, damaged, or different from the product you ordered, please contact the “ACTHREAD Official Online Store” Customer Support within 7 days of receipt of the product. We will arrange for the exchange of the merchandise.

◆Products subject to exchange  

・Stained or damaged products 

・Product that differs from your order  

◆Products not eligible for exchange: for the customer's reasons (size does not fit, different from expected image, wrong order, etc.)

 

・Products that have been damaged or stained by the customer

・Products that have been used even once  

・Products with lost or damaged packaging (cases, tags attached to products, etc.)

 

・Hygiene products such as underwear, swimwear, cosmetics, etc., lucky bags, sale items, outlet items, and pre-order items

・Products that have been in the customer's possession for more than 8 days

 

・Products purchased outside of this website 

※When exchanging an item, please return everything that was shipped.

We will not be able to accept exchanges if even one item such as the delivery slip, product tag, or shopping bag included in the package is missing.

 

■Special sales conditions, such as restrictions on sales quantity 

Please note that we may not be able to accept delivery outside of Japan or to some areas or islands. Please also understand that orders may be cancelled due to product availability.

Other terms and conditions of sale may be indicated on the screen.

 

■Issuance of Receipts 

Please note that we cannot issue receipts individually. 

【Payment by credit card】

 A credit card statement or debit statement issued by the credit card company shall be accepted in lieu of a receipt.